Shipping & Returns Policy
Thank you for visiting and shopping at Adina Monette LTD. The following are the terms and conditions that constitute our Shipping Policy.
Standard Shipping
All orders are processed within 3-7 business days, accept items which are available for pre-order. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Please note, we are not responsible for items once they are on route to you. We do not accept any responsibility for items which may become lost in transit.
Pre-Order Shipping
Pre-order items will be shipped with 2-3 weeks of the order being placed. Pre-order items are made to order and they may take a little more time to be constructed. As stated above, once your order has been shipped, it should arrive to you within 3-7 business days.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Returns Policy
If you wish to return any part of your order, you have 14 days to get them back to us.
Products must be returned in the condition they were received.
Product must not have been worn (trying them on is fine of course!), washed or damaged in any way and all tags must be attached.
For products which do not meet this criteria or have been returned after 14 days, please be aware that your refund may be declined and the product/s will be returned to your delivery address.
All briefs and thongs are non-returnable due to hygiene reasons.
* Please note, you will be responsible for paying the postage on your returns. As a small business, we currently cannot offer a free returns service. Please also be aware that we cannot give refunds/exchanges for products which are lost in the post.
To ensure your products reach us, please send them via a mail tracking process.
Please email email us at info@adinamonette.com if you wish to return or exchange an item, to keep help waste down!