Shipping & Returns Policy
Shipping Policy
Shipping Policy - the basics
Having said that, a Shipping Policy is a legally binding document that is meant to establish the legal relations between you and your customers. It is the legal framework for presenting your obligations to your customers, but also to address different possible scenarios that may occur, and what happens in each and every case.
A Shipping Policy is a good practice and it helps both sides - you and your customers. Your customers may benefit from being informed about what they can expect from your service. You may benefit because people may be likely to shop with you if you have a clear Shipping Policy in place since there won't be any questions about your shipping timeframes or processes.
Returns Policy
If you wish to return any part of your order, you have 14 days to get them back to us.
Products must be returned in the condition they were received. Product must not have been worn (trying them on is fine of course!), washed or damaged in any way and all tags must be attached.
For products which do not meet this criteria or have been returned after 14 days, please be aware that your refund may be declined and the product/s will be returned to your delivery address.
All accessories are non-returnable due to hygiene reasons.
* Please note, you will be responsible for paying the postage on your returns. As a small business, we currently cannot offer a free returns service. Please also be aware that we cannot give refunds/exchanges for products which are lost in the post. To ensure your products reach us, please send them via a mail tracking process.
Please email email us at info@adinamonette.com if you wish to return or exchange an item, to keep help waste down!